1. Service provider

The General Terms and Conditions determine the manner of performing the Online Store service. The service provider is Okarbon Simon Ogrinec s.p ..

With each order, the user agrees and confirms the valid General Terms and Conditions as published on the website www.okarbon.eu during the use of the service.

Please read the General Terms and Conditions carefully before ordering each order and to place your order only if you fully agree with the General Terms and Conditions. Should you have any additional questions regarding the general terms and conditions, we invite you to call us on our telephone number 00386 31 582 777.


All published prices are in EUR (Euro) and include VAT.

The published prices are valid at the time of placing the order and do not have a predetermined validity.

Product photos are symbolic and do not guarantee product features.


3.1 order via the website

Select the quantity of each product and put it in the cart. Then follow the instructions at www.okarbon.eu.

3.2 order by phone

Call 00386 31 582 777. Tell the operator which product you want to order. It will tell you what information it needs to order.

The price of a call to 00386 31 582 777 is according to the price list of your operator.

4. Methods of payment

The customer can pay for the ordered products with cash on delivery for orders in Slovenia (not possible for products made according to the customer’s instructions) and with Paypal or by transfer to the bank account Okarbon Simon Ogrinec s.p ..

You will receive a pro forma invoice for the transfer to the bank account to your e-mail, usually by post / delivery service or by post / delivery service after collection. You can make the payment via the online bank, at the bank, post office or in the case of cash on delivery, you pay directly to the postman or delivery service. Shipment will be shipped within 10 business days of receiving payment. In case the product (s) is not in stock, we will inform you and agree on further steps.

5. Right to return items

 Pursuant to the provisions of Article 43 of the Consumer Protection Act – the buyer may withdraw from the contract within fourteen (14) days of receipt of the goods by notifying his decision in writing to the following address or e-mail address: info@okarbon.eu.

 The buyer is not obliged to state the reason for withdrawal from the purchase, but is obliged to return the goods undamaged, in the original packaging, with the original labels and in the appropriate quantity with a completed return form and a copy of the invoice.

The goods must be returned by the buyer within fourteen (14) days after the written notice of withdrawal has been sent.

The original invoice and return form must also be attached.

The costs of returning the goods incurred upon the return of the object of purchase are paid by the buyer.

When returning one or more items purchased in the “3 for 2” campaign or a tied purchase, where the price of the second product was reduced due to the purchase of the first product at full price or calculation of a discount on a specific product due to exceeding a certain full purchase amount, all items must be returned.

If the package is physically damaged, lacks content or shows signs of opening, the customer must initiate a complaint procedure with Pošta Slovenije or active delivery service provider (GLS). The received package must be taken to one of the Pošta Slovenije branches in the same condition as when it was picked up and a complaint form must be filled out.

In the event of damage to the goods that did not occur during transport, you must also notify us in writing and fill out a complaint form within eight (8) days of receiving the shipment. Complaints will be resolved in accordance with the provisions of the applicable law.

Address for returning or exchanging goods:

Okarbon Simon Ogrinec s.p.

Podgorje 4.a

1241 Kamnik

We do not accept return shipments !

Refund of the purchase price for returned items will be made no later than 14 days from the notification of the return of items.

In the case of an item manufactured according to the customer’s detailed instructions or which has been adapted to the customer’s personal needs and is therefore not suitable for return, the product cannot be returned in accordance with Article 43 (5) of the Consumer Protection Act.

If the customer wishes, he can also agree to replace the item, if it is in stock.

6. Delivery and delivery costs

The delivery partner is Pošta Slovenije, but Okarbon Simon Ogrinec s.p. reserves the right to choose another delivery service.

All products are inspected and shipped undamaged before delivery.

Packages are delivered by Pošta Slovenije, which delivers most packages the next working day. The cost of packaging and delivery is paid by the recipient, namely;

SHIPPING TO                   PAYMENT                                         COSTS                                     TIME OF DELIVERY              FREE SHIPPING             

Slovenija                         Prepayment / Pay Pal                                                            

Slovenija                         Cash on delivery                                                                 

Hrvaška                           Prepayment / Pay Pal                                                          

Other EU countries      Prepayment / Pay Pal                                     

Items in stock are usually shipped to the forwarded address the next business day of the order, and no later than within 10 business days.

7. Privacy and data protection of the user

Okarbon Simon Ogrinec s.p. acts in accordance with the provisions of the Personal Data Protection Act. All data collected by Okarbon.eu as part of the notifications, as well as data generated during use, is collected, stored and used expressly for the purpose of fulfilling the contract, unless the explicit consent of the user or consultant on the wider use of data is provided.

The aforementioned data shall not be passed on to anyone, except exceptionally when it comes to the transmission of payment and settlement data. Okarbon Simon Ogrinec s.p. has the right to provide the responsible persons with access to the data through the online platform to the extent necessary to fulfill the contract. Consent to the use of data to the aforementioned extent may be revoked by a written statement of the consultant addressed to Okarbon Simon Ogrinec s.p.

By ordering the product (s), the user agrees that the company Okarbon Simon Ogrinec s.p. use his data for promotional, advertising and other purposes of direct marketing until a possible written revocation of consent. Direct marketing can be done by phone, regular mail, email or free SMS.

8. Disclaimer

The user should be aware that:

· The service provider cannot guarantee complete user satisfaction with the services or. products.
· The service provider cannot provide a level playing field for factors beyond its control.
· The service provider is not responsible for incorrect ordering of the service by the user.

9. Actual errors

The seller is liable for material defects that the thing had at the time the danger passed to the buyer, regardless of whether he was aware of it or not. The seller is also liable for those material defects that appear after the danger has passed to the buyer, if they are due to a cause that already existed before. A slight factual error is disregarded.

10. Complaints and disputes

Okarbon Simon Ogrinec s.p respects applicable consumer protection legislation. The provider makes every effort to fulfill its duty, to establish an effective complaint handling system and to designate a person with whom, in case of problems, the customer can contact by phone or e-mail. The complaint is submitted via email to info@dropinboards.com. The appeal procedure is confidential. Okarbon Simon Ogrinec s.p. . will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to deal with it and keep him informed of the progress of the procedure.

Okarbon Simon Ogrinec s.p.. is aware that an essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. That is why Okarbon Simon Ogrinec s.p.. endeavors to the best of its ability to bring any disputes into agreement amicably.

11. Out-of-court settlement of consumer disputes

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. Okarbon Simon Ogrinec s.p.., which as a provider of goods and services enables online trade in Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS).

That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.

12. General

The service provider may change the terms of service at any time, in particular if this is required by technical, commercial or public reasons. Any changes will be posted on the website www.okarbon.eu

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